Questions

The things people actually email us about, answered properly.

Delivery

When will it arrive?

Order before 2PM Eastern on a business day and it ships that afternoon. Two business days to most of the country, three to the West Coast. We quote the date we can hit with a day of margin built in, so it usually lands early rather than late.

Can I choose the delivery date?

Not as a checkout option, but put the date in the order note and we will hold the parcel so it lands on the day rather than as early as possible.

Do you ship outside the US?

Not right now. Everything ships from inside the United States to US addresses only.

The roses

Are they real?

Yes. They are real roses that have been preserved rather than dried, which is why they stay soft instead of turning brittle.

How long do they actually last?

Two to three years. Keep them out of direct sunlight, do not water them, and keep them somewhere dry. That is the entire care routine.

Do they smell of anything?

Barely. The preservation process replaces the sap, and the scent goes with it. If you want scent, the candles are a better fit.

Can I take them out of the box?

You can, but they are set in place by hand and they look better where they are. The box is part of the object, not packaging.

Ordering and gifting

Will they see how much I spent?

No. We never include prices, receipts or invoices in any order. The packing slip lists the item and nothing else.

Can I send it straight to someone else?

Yes. Enter their address as the shipping address at checkout — it does not have to match your billing address.

How does the handwritten card work?

Tick it on the product page or in the cart, type your message, and someone writes it out by hand onto the card inside the box. Around two hundred characters works best.

Money

What if they do not like it?

Thirty days, full refund, and we pay the return postage. We do not ask why and there is no restocking fee.

What if it arrives damaged?

Send one photo. We replace the entire order. You do not post anything back and you are not charged again.

Is checkout secure?

Yes. Payment is handled by Shopify’s encrypted checkout. We never see or store your card details.

Us

How fast do you reply?

Usually within four hours, Monday to Friday. A person answers, not an autoresponder. Weekend messages get picked up Monday morning.