Returns & refunds

Thirty days from delivery. Full refund. You never pay return postage.

The short version

• You have 30 days from the day it arrives to change your mind.
• The refund is the full amount you paid, including any shipping you were charged.
• We pay the return postage. We email you a label.
• There is no restocking fee, and we do not ask you why.

How to start one

Email us with your order number and one line about what happened. That is the whole process. A person reads it, usually within four hours Monday to Friday, and sends you a prepaid label the same day.

When the refund lands

We refund within one business day of the parcel being scanned by the carrier — we do not wait for it to physically reach us. Your bank then takes its own time, typically three to five business days, to show it on your statement. That last part is out of our hands.

If it arrived damaged

Do not send it back. Email us one photo and we ship a replacement immediately at no cost. If you would rather have the money than the replacement, say so and we refund instead.

If it arrived late

If we missed the date we promised and the occasion has passed, tell us. We refund the order. A gift that arrives after the birthday is not the gift you paid for.

Gifts sent to someone else

The refund goes back to the card that paid, not to the recipient. If they want to return it and you would rather they did not have to tell you, they can email us directly and we will handle it discreetly.

The one thing we cannot take back

Anything personalised with a handwritten message is still returnable — the card is a few dollars and we are not going to argue over it. Nothing on this site is final sale.