Questions

The things people actually email us about, answered properly.

Delivery

How much is shipping?

Free, with tracking, on every US order.

How long does it take?

Delivered in 7 days, tracked. If the date matters, email us before you order and we will tell you honestly whether it lands in time.

Do you ship outside the US?

Not right now — US addresses only.

Can I send it straight to someone else?

Yes. Enter their address as the shipping address at checkout — it does not have to match your billing address.

The roses

Are they real?

Our preserved rose gifts use real roses that have been preserved rather than dried, which is why they stay soft instead of turning brittle. Soap-rose and keepsake bouquets are labelled as such on their product pages.

How long do they last?

Years, if you keep them out of direct sunlight, never water them and keep them somewhere dry. That is the entire care routine.

Ordering and gifting

Will they see how much I spent?

No. We never include prices, receipts or invoices in any order.

Do the bundle savings need a code?

No. Two of the same gift (−10%), three or more (−15%), jewelry paired with a rose gift (−15% on the jewelry) and spending over $100 (−10%) are all applied automatically in the bag.

Money

What if they do not like it?

Thirty days, full refund. We do not ask why and there is no restocking fee.

What if it arrives damaged?

Send one photo. We replace it — you do not post anything back.

Is checkout secure?

Yes. Card, Apple Pay and Google Pay payments are processed and encrypted by Stripe; PayPal payments by PayPal. We never see or store your card details.

Us

How fast do you reply?

Monday to Friday, a person answers — not an autoresponder. Email info@sweetboxx.net.